FAQ
FREQUENTLY ASKED QUESTIONS
Is the Memori diamond a high-quality diamond?
Yes, the Memori diamond is a high-quality lab grown diamond. All Memori diamonds are at minimum, VS clarity and G color.
What is the LifeMark engraving?
The LifeMark engraving process is a patented technology that duplicates an image on the surface of a diamond. It is the only process currently on the market that can achieve this level of detail. The engraving cannot be seen with the naked eye, allowing you to remember and cherish your photo in privacy.
Can the engraving be destroyed?
The LifeMark engraving is permanent and cannot be accidentally destroyed.
What kinds of photos can be used for engraving?
See our guide on how to select the perfect photo for your Memori Diamond.
How can I see the engraving if it is invisible to the naked eye?
The engraving can be seen using the included handheld viewer. Viewer works standalone or along with compatible iPad or iPhone Memori app. With iPhone 16 or better, you can use the GemEx app without the viewer to see the image.
VIDEOS
Using the ION viewer with an iPad
See the ION Lifemark with a loupe
Images taken with viewer and iPad/iPhone
Image taken with iPhone16 and GemEx app without viewer.
Will the engraving affect or impair the quality of the diamond?
The LifeMark engraving does not affect the characteristics or impair the quality of the diamond in any way.
What is the turnaround time after the order is placed?
Our typical turnaround time is 14 days after you place an order. Once we receive your order, we will convert your image to a black and white format suitable for engraving. We will send the prepared image back to you for review and final approval. Once you accept the prepared image, we will move forward with the engraving and ship the final product to you.
What is your return policy?
If you are not 100% satisfied with your purchase, you can return it for a refund within 15 days. This is a personalized item, so there is a restocking fee of $100 for all returns. All returns must be in their original condition.